How can we help?

Find quick answers around orders, shipping, returns, and account support.

01Orders & Payments

Which payment methods do you accept?

We currently support major credit/debit cards and cash on delivery for selected regions.

Can I change my order after placing it?

If your order has not been packed yet, our support team can help update shipping details or item quantities.

How long does shipping take?

Standard shipping usually arrives in 3–5 business days. Express shipping arrives in 1–2 business days.

Do you provide tracking updates?

Yes. You can use the Order Tracking page with your order reference and email address.

What is the return window?

Most products are eligible for return within 14 days of delivery, in original condition and packaging.

How do I contact support?

Use the Contact page form or email support@elaene.com for order, shipping, or warranty help.

Our team is available to assist with order and policy questions.