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Policy guide

Shipping & Returns

Clear delivery expectations and return guidance designed to keep your post-purchase experience simple.

Shipping

  • Standard delivery: 3-5 business days.
  • Express delivery: 1-2 business days.
  • Tracking details are shared once your order is dispatched.

Returns

  • Most products are returnable within 14 days in original condition.
  • Refunds are processed after item inspection by our support team.
  • For return requests, contact support@elaene.com with your order reference.

Secure Packaging

Every order is sealed in tamper-evident sustainable packaging.

24/7 Support

Need help tracking an order? Our concierge team is available.

Easy Tracking

Receive real-time updates from dispatch to delivery.